Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to suggest a poker site we haven't covered yet? We'd like to hear from it. This page explains what we can help with, what we can't, and the best way to get a useful reply.
What we can help with
- Questions about how we rank and score real money poker sites like Coinpoker, Bovada, or Ignition
- Corrections — if a bonus figure, licensing detail, or feature we've listed has changed, tell us and we'll check it
- Suggestions for poker rooms or apps you think deserve a review
- Feedback on the site itself, from broken links to unclear comparisons
- General queries about how welcome bonuses, rakeback, or deposit methods typically work across the industry
What we can't help with
We're an independent review and comparison site — we don't operate any poker room, hold player funds, or process deposits and withdrawals. That means we're not able to:
- Access or manage your account at any poker site listed on this page
- Resolve payment disputes, delayed withdrawals, or bonus clearing issues on an operator's platform
- Verify your identity (KYC) or reset your password with a poker room
- Offer legal, financial, or gambling addiction counselling
For account-specific problems — a stuck withdrawal, a bonus that hasn't credited, or a login issue — go directly to the customer support channel of the poker site in question. Each operator handles its own player accounts and funds, and they're best placed to sort it quickly.
Questions about bonuses and terms
A lot of the messages we get are about welcome offers — how a 100% match works, what playthrough or wagering requirements apply, or why a deposit bonus like Americas Card Room's up to $2,000 match comes with conditions attached. We're glad to explain how these mechanics generally work, but the exact terms — time limits, minimum stakes, eligible games — always sit with the poker room itself. Always read the operator's own terms before you deposit, since offers and conditions can change.
If your concern is about gambling harm
If you or someone you know is struggling to control their poker play, that's more urgent than a website query and deserves a direct answer. Call or text 1-800-GAMBLER, available across the US, for confidential support. Our Responsible Gambling page has more on setting limits, self-exclusion programs, and where to find help in your state. Online poker is regulated on a state-by-state basis in the US, and every player must be 21 or older (18 in a small number of states) to participate — we don't provide advice or content aimed at anyone under that age.
Before you reach out
To help us give you a faster, more useful answer:
- Check whether your question is about our content (reviews, rankings, bonus comparisons) or about a specific operator's account or payment — the latter goes to the poker site directly
- Include the name of the poker site and the specific page or claim you're asking about, if relevant
- Let us know if you're flagging outdated information, since licensing status and bonus terms do change over time
A note on how this site works
Online Poker may earn a commission if you sign up with a poker site through a link on this page. That relationship never decides how a site is ranked or reviewed — our ratings are based on the criteria explained in our reviews, not on who pays for placement. You can read more about who we are on our About Us page, and the full terms governing use of this site are on our Terms and Conditions page.
We read every message that comes in, though as a small independent site we can't always guarantee a response to every one. If your question is general — about rakeback, traffic, or how a specific format like Spin & Gos works — there's a good chance it's already covered somewhere else on the site, so it's worth a look before you write in.